Customer Service Representative

Department: Customer Service

Job Summary:

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Receive, interpret, and clarify client requests for UCC and Corporate orders
  • Input and manage client orders in internal system
  • Communicate updates to client
  • Clearly communicate client's needs to other departments
  • Provide clients with information about UCC and Corporate searches and filings in all jurisdictions, Domestic and Foreign.
  • Troubleshoot and resolve issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving jurisdictional requirements for UCC and Corporate requirements

​Qualifications:

  • Previous experience in customer service
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Competent typing skills and proficiency in Microsoft Office Suite, Word, Adobe and similar computer programs

For more information, contact Christy McCullough at 800.952.5696. To apply for this position, please forward your resume to christy@clasinfo.com.