UCC Filing and Production Specialist

Department: Customer Service

Job Summary:

This UCC Filing and Production Specialist position requires a high level of attention to detail and is responsible for maintaining the highest level of customer service for both internal and external clients in all situations. 

UCC Filings:
Handles the overall management of the UCC filing and search orders and is responsible for clearly communicating the client needs to the other departments in the office. This position sets the tone for the establishment of long term relationships with the clients.

Production:
Responsible for abstracting information from the Service Orders and producing reports/letters reflecting the results of the research. Must follow specific requirements/instructions listed in each order/client card.  Invoice out the finished product and follow delivery instructions.

Essential Functions:

UCC Filings:
  • Receives, interprets, clarifies and writes up UCC orders that are received from the client which can come in via phone, fax or email. 
  • Acknowledges receipt of orders.
  • Reviews all UCC documents for accuracy.
  • Corrects documents for clients, with their approval.
  • Communicates with vendors regarding orders/filings.
  • Checks on outstanding orders and advises clients immediately of any potential delays.
  • Responds to client inquiries immediately.
  • Responsible for update of internal reference materials in reference to UCC filing rules.
  • Performs research at various government offices regarding questions received from the clients.
  • Assists with projects or tasks needed in the UCC Filing Department or other departments within the organization.
Production:
  • Identifies any special requests and/or instructions.
  • Responsible for clearly communicating with the service representative any questions or need for clarification with any order.
  • Types up reports extracting required information from the service order.
  • Scans reports to service representatives.
  • Produces invoices, paying special attention to what was ordered and that all of the fees are correct and billed out.
  • Prepares for specific type of delivery.
  • Charges credit cards when part of invoicing request.
  • Assists with any projects or tasks within the department or any other departments within the organization.
  • Primary back up for courier when courier is out of the office or when additional runs are needed.

For more information, contact Christy McCullough at 800.952.5696. To apply for this position, please forward your resume to christy@clasinfo.com.